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FAQ

Got questions? Look here

Can't find an answer? Contact us at customercare@cirrus-shower.com.

How is Cirrus able to save 75% water and energy?

The CloudMaker® nozzles developed by our engineers use water-atomizing technology to increase efficiency and reduce water consumption by up to 75% (by switching your Cirrus shower to the Cloud Mode).

Saving water also means saving the energy used to heat that water, which in most countries costs much more than water.

With a Cirrus shower you save water, energy, money - and the environment.

The_Cirrus_Set_water_consumption.jpg

I have long hair, will it be more difficult to rinse it?

Quite the opposite. With the Cirrus CloudMaker® technology, a million droplets are dispersed from the water-atomizing shower head, enveloping your body with an experience that is uniquely cloud-like.

Every single drop is optimized to cover 10x more surface area with a higher water pressure, rinsing away that foamy shampoo and soap in seconds.

Will the water be colder?

With the Cirrus CloudMaker® technology, a million droplets are dispersed from the water-atomizing shower head, enveloping your body in a warm cloud.

Every single drop is optimized to cover 10x more surface area with 13x more thermal efficiency than a standard shower.

A larger proportion of the heat from the water actually touches your skin, instead of going down the drain.

Is regular tap water bad for me?

Chlorine and heavy metals are harsh on our skin and hair. Right now, you’re probably showering in them.

Your skin is the largest organ in your body. It is porous and absorbent, allowing harmful chemicals like chlorine and its byproducts to enter your body while you shower.

Over time this can cause skin and eye irritation.

The heavy metals which are also found in tap water contain free radicals that can cause the breakdown of collagen, skin irritation, fine lines, and blemishes.

How does Cirrus filter regular tap water?

As water passes through the Cirrus Water Purifier and Aromatherapy Infuser, it flows into the removable filter. This special filter contains 3 layers of purifying mineral agents.

The natural minerals filter the water by retaining any impurities that pass through them.

Your water comes out softer, cleaner, and healthier for the enrichment of your skin and hair.

How do I use the Cirrus aromatherapy pods?

User-friendly, our aromatherapy pods are very easy to use with the Cirrus Aromatherapy Infuser. It only takes seconds to insert the pod in the shower device and enjoy your therapeutic shower.

1. Open the lid of your Cirrus Aromatherapy Infuser.
2. Insert the pod in the center.
3. Close the lid and enjoy a spa-like shower infused with natural essential oils.

Cirrus Aromatherapy Pods: How to install
What do Cirrus aromatherapy pods contain?

Cirrus pods are composed of 100% natural ingredients. These aromatherapy blends are made with essential oils, organic ingredients and mineral salts.

Each aromatherapy scent and pod is made in France.

Will essential oils leave my hair or skin greasy?

No, they will not. Essential oils are essences extracted or distilled from plants, seeds, bark, roots, and flowers. Cirrus aromatherapy blends contained into the shower pods are infused directly in the water flow, and are guaranteed non-greasy for hair and skin.

Can I use the shower pods to wash myself?

Cirrus aromatherapy formulations are soap-free and are not intended for washing.

When should I use the aromatherapy pod during my shower?

Cirrus Aromatherapy Shower Pods offer an aromatic and sensorial escape with the convenience of a shower. You can use the pods before, during or after washing.

Will my skin be scented after the use of Cirrus aromatherapy pod?

Cirrus Aromatherapy Shower Pods provide an aromatic and sensorial experience in your shower without perfuming your skin.

Will the aromatherapy pods color the water?

Cirrus pods contain only natural and colorless ingredients.

How long does one aromatherapy shower pod last?

One pod lasts for one 5 to 8-minute shower, giving you time to melt into the therapeutic scent of essential oils.

Are Cirrus Shower Pods recyclable?

Cirrus pods are made with bio-sourced materials and are entirely recyclable.

What the precautions of use of Cirrus Aromatherapy Shower Pods?

The pods are not suitable for children under three years old and are not recommended for pregnant or breast-feeding women.

The pods should only be used with the Cirrus Aromatherapy Infuser. Due to highly concentrated aromatherapy formulations, the product inside the pod is not intended to be directly applied on the skin and you should avoid direct contact with eyes. It is recommended to rinse with clear water after use.

What are the dimensions of the Cirrus Set?

Your Cirrus Shower Set has the following dimensions:

Shower Head

Cirrus Shower Head Dimensions

Wall Mount

Cirrus Magnetic Wall Mount Dimensions

Cirrus Spa (Water Purifier & Aromatherapy Infuser)

Cirrus Shower Water Filter & Aromatherapy Infuser Dimensions

Shower Hose (hose not included in the Cirrus Set)

Cirrus Shower Antibacterial Shower Hose Dimensions

Is Cirrus Set compatible with my existing shower?

The Cirrus Set can be installed in any bathroom. All the elements have universal and standard dimensions. Please refer to the above question for the precise dimensions.

Do I need specific tools to install my Cirrus Set?

The shower head can be screwed by hand to any shower hose. The Water Purifier & Aromatherapy Infuser comes with a spanner (included in the box) to ensure the fixation of the device to your shower mixer.

The wall mount might required a drill to ensure the holes are at the right position.

How to clean my Cirrus Shower Head?

A large proportion of limescale and other impurities is already removed by the Cirrus filter. On top of this, the increased water pressure created by Cirrus' water atomization technology prevents limescale buildup in the nozzles.

If ever you still had to clean your Cirrus shower head, you can simply use white vinegar, just like with a regular shower head.

What is the water pressure required for Cirrus to function?

Cirrus does not need a minimum water pressure, but you will find your shower experience more enjoyable with a water pressure of at least 1 bar (1kg). The vast majority of bathroom water outlets around the world have a pressure of 3 to 4 bar.

Maximum recommended pressure: 5 bar.

Will the water flow be large enough to activate my water heater?

The short answer is yes. Please read below for more details:

There are 2 types of water heaters. Those with a tank, and those without.

For water heaters with a tank, the water will always come out hot, no matter how small or how big the water flow rate.

Tankless water heaters must be able to sense water flow in order to initiate operation. Most models will operate with flow rates as low as 0.5 gallon (1.9 liter) per minute, which only happens if you turn on your faucet by just a little bit.

The smallest water flow rate that Cirrus can produce ranges between 5.8 and 7.7 liter per minute (depending on the building's water pressure), which is sufficient to activate tankless water heaters.

If you encounter issues with temperature fluctuations while showering, the minimum flow requirement is probably not being received. The solution is to lower the temperature of the water heater to minimize the amount of cold water being introduced through the shower head.

Where does Cirrus ship?

Cirrus ships worldwide.

How much does shipping cost?

We offer free worldwide shipping on all orders over £100. By using top-tier courier services, we can ensure that your package will arrive in a safe and timely manner.

When will my order ship?

Orders are prepared within 1-2 business days, and shipping typically takes 5-15 business days depending on your country and chosen mode of shipment.

You will receive an email with your shipment tracking information shortly after placing your order and will be showering in a cloud in no time.

What about duties and taxes?

We cover duties and taxes for shipments to all countries. You will not have to pay additional fees beyond the product price.

Where will my order be shipped from?

All orders for Europe are shipped from our French stock. International orders are shipped by our Global Logistics Center in Hong Kong.

I have not received my order, what should I do?

Please check the tracking number that was e-mailed to you. If you cannot find your shipment, please email us at customercare@cirrus-shower.com with the order details and we will look into it immediately.

Can I modify an order I already placed?

We process orders as fast as possible, so once you have placed it, we are typically unable to make adjustments to your shipping address or items. If you need to make any changes or cancellations, please send us a note at customercare@cirrus-shower.com as soon as possible with the subject line "Changing my order" or "Cancelling my order", and we will do our best to help before your order ships out.

What if I don't like it?

You have 30 days after receiving your Cirrus product if you decide to return it. Customers are responsible for return shipping fees and item must be unopened and in new condition. Please email us your order number and return tracking number. Allow two weeks to process your return for 100% of the product price.

How does the Cirrus warranty work?

All Cirrus products carry a one-year warranty against manufacturing defects.

This warranty is valid under responsible use and does not apply to damage caused by accident, neglect, abuse and normal wear and tear. Cirrus products sold by unauthorised retailers are not covered by the warranty.

If you found that your Cirrus shower or accessories have any manufacturing defects or malfunction, you may contact us at customercare@cirrus-shower.com and we will repair or replace it for free. Customers are responsible for return shipping fees of their device for warranty purposes.

What if I can't install my new Cirrus?

The Cirrus Set can be installed easily without having to purchase additional tools.

If you are unsure of how to install it, please check our tutorials section.

You can also reach out to our technical support team at customercare@cirrus-shower.com.